We will help you create value through
optimisation
By placing an emphasis on customer journey design combined with deep analytics to understand the needs of our clients we can effectively turn problems into solutions and deliver outcomes with real business impact.
inspired partnerships – through connected authentic experiences and digital excellence
shaping tomorrow – where technology and human expertise unite to deliver value through optimisation.
brave
collaborative
humble
growthRX
- inbound sales
- outbound sales
- digital intellegent engagement
- in-life upsell and product upgrades
- customer retention
- win-back
Create a revenue experience that maximises engagement, enhances customer satisfaction and increases ROI.
digitalDX
We combine cutting-edge technology with expert insights to create digital experience solutions that transform how you engage with your customers.
- AI-enabled intelligent automation
- omnichannel solutions
- data analytics and insights
- digital transformation
Designed to help you innovate across every aspect of the customer journey. Embrace the future with confidence.
connectedCX
- customer care management
- social and community management
- multi-channel customer support
- back-office services
- tech support
Our team is ready to transform your customer interactions into meaningful connections.
multi-lingualMLX
- natural language multi-lingual
- 20+ languages and dialects
- multi-lingual CX
- scalable and flexible
- digital language translation
Our solutions adapt to your business needs as you grow and evolve, making sure you can meet customer demand without compromise.
we deliver
by delivering in the three activities that matter
SERVICE DELIVERY
High-performance operations that focus on consistently exceeding customer expectations by optimising every touchpoint. Leveraging our advanced technologies, streamlined processes, and a skilled workforce to provide simple, personal, and reliable engagement, driving customer satisfaction, loyalty, and long-term value.
SOLUTIONING
Solution design using domain expertise to craft innovative and effective strategies that seamlessly align with our client customer needs. Integrating human centred design, technology and best practices to create solutions that are not only efficient but also adaptable and scalable.
DIGITAL ENABLEMENT
Our technology platform uses analytics, machine learning and AI to drive intelligent customer engagement. We provide personalised, real-time interactions, anticipating customer needs, and resolving issues more efficiently. Our data-driven insights help tailor experiences, automate routine tasks, and enhance decision-making, resulting in more meaningful value and operational efficiency.
industries we serve
retail
retail
- Sales & Support
- Customer Service
- Call Answering
- Peak and Overflow Support
- Omnichannel Customer Experience
- Product Recall
- Automation & Self-Service
telco
telco
- Inbound & Outbound
- Sales & Retention
- In-Life Upsell
- Omni-channel Customer Support
- Data Analytics & Insights
- Customer Service
- Champion Challenger
healthcare
healthcare
- Inbound & Outbound
Customer Service - Sales & Support
- Retention
- Specialist Healthcare
- Service & Appointment Booking
- Data Analytics & Insights
utilities
utlities
- Inbound & Outbound
Customer Service - Peak Support
- Engineer Booking
- Sales & Support
- Retention
- Data Analytics & Insights
travel & hospitality
travel & hospitality
- Sales & Support
- Customer Service
- Automation & Self Service
- Peak and Overflow Support
- Omnichannel Customer Experience
- Bookings and Cancellations
financial services
financial services
- Inbound & Outbound
- Sales & Retention
- Back Office Support
- Omni-channel Customer Support
- Data Analytics & Insights
- Customer Service
- Champion Challenger
logistics
logistics
- Inbound & Outbound
Customer Service - Sales & Support
- Automation & Self-service
- Omni-channel CX
- Service & Appointment Booking
- Data Analytics & Insights
entertainment
entertainment
- Inbound & Outbound
Customer Service - Peak Support
- Bookings & Cancellations
- Automation & Self Service
- Omni-channel Customer Experience
- Data Analytics & Insights
why our partnership solutions stand out
We make sure our colleagues skills are aligned with your needs…
We use data-driven assessments to hire the most customer-focused colleagues. By looking at their emotional intelligence, technical abilities, and language skills, we make sure we’re bringing on the right people for the role.
Our colleagues are trained in conversational skills, comprehension, and tone, allowing them to quickly understand the situation, respond effectively, and handle tough conversations smoothly.
We recruit the best possible colleagues so you get the best possible service…
Our colleagues are equipped with cutting-edge, AI-powered technology that empowers them to effortlessly handle complex interactions, whether over the phone or through digital channels.
Quality service is vital to any business, and that means reaching your customers where they are and making it simple for them to get things done. Keep your customers satisfied, and they’ll keep coming back.
We train all our colleagues to be digital omnichannel specialists…
Engaging with customers through messaging and chat channels requires a different approach than phone conversations. Our colleagues are digitally savvy, understanding the subtleties of text communication, and are fluent in the latest messaging styles.
With ongoing coaching tailored to your brand’s identity, they’re well-prepared to handle the over 60% of customer service requests that start online.
why we’re different
Prepare for the Future
Our colleagues are ready for the digital future, with ongoing training and support from our dedicated training platform.
Prioritise People
Whether you’re aiming to increase sales, enhance customer satisfaction, or improve resolution, our colleagues always deliver.
Boost Efficiency
Enhance first contact resolution, cut down on repeat calls, and reduce average handling time.
Optimise with AI
Our colleagues work alongside AI-powered virtual assistants, anticipating customer needs and speeding up resolutions.
Ensure Compliance
Our approach gives you peace of mind that each interaction is handled with the highest levels of accountability.
Speed Up Deployment
Quickly reach high performance with global technology and seamless integration with your existing systems.
Enhance Performance
Daily gamified training drives ongoing improvement, and identifies pain points to help colleagues deliver better results.
Rely on the Experts
With over a decade of experience running global contact centres, ATM is your trusted partner.
We Speak your Language
Our colleagues speak over 10 languages and dialects, so can easily help your customers worldwide.
Why outsource to South Africa?
South Africa has become the prime choice for businesses seeking third-party support for customer service and sales. What makes it stand out? South African partnerships offer a skilled workforce fluent in neutral English, cost-effective labour, and convenient European-aligned time zones.
With a strong infrastructure and an expanding tech sector, South Africa fosters improved service delivery and operational efficiency. The country’s cultural diversity also promotes creative thinking and high-quality customer care.
At ATM SA, we serve clients globally from Cape Town, delivering tailored solutions across industries to meet your unique business needs.
