smarter tech. real people. better outcomes.

Tech-enabled customer operations and revenue programmes — optimised for ROI, accountability and measurable outcomes.

We have a broad delivery footprint, decades of experience, industry awards and a solid track record as a tech-enabled customer operations and revenue partner.

COHESIVE TEAM

LOCATIONS

LANGUAGES

YEARS EXPERIENCE

KEY CLIENTS

COLLEAGUES

We have a broad delivery footprint, decades of experience, industry awards and a solid track record as a tech-enabled customer operations and revenue partner.

COHESIVE TEAM

LOCATIONS

LANGUAGES

YEARS EXperience

KEY CLIENTS

COLLEAGUES

Contact centre outsourcing

Outsourced customer service, complaints, service desk, tech support and back-office — with governance and continuous improvement.

  • Customer care & complaints
  • Billing/account support
  • Service desk & technical support
  • Back-office and casework

Who it’s for: Heads of Customer Ops/CX, COO

Brightly coloured cloud
Brightly coloured brain in a bulb

AI-enabled CX optimisation

Automation, analytics and agent-assist — applied where it improves outcomes, not for hype.

  • Speech/text analytics
  • Workflow optimisation
  • AI-assisted agent support
  • Automation and deflection enablement

Who it’s for: CIO/DT leads, CX ops leaders

Revenue generation outsourcing

Sales, retention and save programmes designed for measurable uplift — supported by analytics and coaching.

  • Inbound/outbound sales
  • Retention & save teams
  • Upsell/cross-sell
  • Activations and account growth

Who it’s for: CRO/RevOps, Sales leadership, COO

Brightly coloured dial
A call centre staff member on the phone

Multilingual contact centre

Multilingual delivery across voice, email, chat and digital channels — designed for European and global language needs.

  • Multilingual voice & digital
  • Flexible scaling
  • Translation-enabled support
  • Cross-site delivery models

Who it’s for: EU/global customer ops leaders

Interaction intelligence & automated QA

Our proprietary enablement layer that improves QA, coaching and performance through interaction intelligence and automation.

  • Automated QA & quality monitoring
  • Conversation analytics
  • Coaching insights
  • Routing/deflection support

Who it’s for: Ops leaders needing visibility and control

Brightly coloured cloud

We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation across a range of industry categories.

A pink paper shopping bag on a purple background

home

home

Covering utilities, energy, telecommunications, home services and infrastructure, with a focus on retention, cost-to-serve, billing support, and complaints handling.

 

A retro phone on a purple background

health

health

Covering health services, wellness, consumer health platforms, and health tech, with a focus on continuity during change, high-touch support, and multilingual coverage.

 

Stethoscope on a mauve background

leisure

leisure

Covering retail, e-commerce, travel, hospitality, entertainment and subscriptions, with a focus on peak scaling, digital-first support, and migration support.

 

An old style lightbulb

technology & SaaS

technology & SaaS

Covering technology and SaaS supporting the home, health and leisure industries, with a focus on scalable support ops, AI-enabled QA and optimisation, and multilingual delivery.

 

World map

Netherlands

Sittard
Handelsstraat 34
6135 KL Sittard

Heerlen
Akerstraat 11 & 19
6411 GV Heerlen

United Kingdom

Leicester
Units 3 & 4
St Margarets Business Centre
Burleys Way, Leicester LE1 3BE

Coventry
Friars House
Manor House Drive
Coventry CV1 2TE

Stockport
Applicon House
Stockport SK3 0EY

South Africa

Cape Town
14 Long Street
City Centre, Cape Town
Western Cape 8000

we are Anywhere

Across ATM Group, we operate through a multi-site footprint that gives clients true on-the-ground coverage and global reach—three sites in the UK, two in the Netherlands, a presence in South Africa, and partner sites in Turkey, as part of an eight-location global network supporting delivery across borders and time zones.

This distributed model strengthens day-to-day resilience and consistency. With 20+ years’ experience, 1,000+ active advisors, and 50M interactions annually, we combine local proximity with scalable capability—helping organisations maintain continuity even when circumstances change.

Built on the same geographic flexibility, ATM Anywhere is our work-from-anywhere solution for the modern digital nomad workforce—enabling secure, productive work from any location with zero-trust security, encrypted connectivity and controls, and a unified experience across core systems and collaboration tools, while supporting OPEX optimisation by reducing real-estate, travel and IT overhead.

Close-up world map

Netherlands

Sittard
Handelsstraat 34
6135 KL Sittard

Heerlen
Akerstraat 11 & 19
6411 GV Heerlen

United Kingdom

Leicester
Units 3 & 4
St Margarets Business Centre
Burleys Way, Leicester LE1 3BE

Coventry
Friars House
Manor House Drive
Coventry CV1 2TE

Stockport
Applicon House
Stockport SK3 0EY

South Africa

Cape Town
14 Long Street
City Centre, Cape Town
Western Cape 8000

we are Anywhere

Across ATM Group, we operate through a multi-site footprint that gives clients true on-the-ground coverage and global reach—three sites in the UK, two in the Netherlands, a presence in South Africa, and partner sites in Turkey, as part of an eight-location global network supporting delivery across borders and time zones.

This distributed model strengthens day-to-day resilience and consistency. With 20+ years’ experience, 1,000+ active advisors, and 50M interactions annually, we combine local proximity with scalable capability—helping organisations maintain continuity even when circumstances change.

Built on the same geographic flexibility, ATM Anywhere is our work-from-anywhere solution for the modern digital nomad workforce—enabling secure, productive work from any location with zero-trust security, encrypted connectivity and controls, and a unified experience across core systems and collaboration tools, while supporting OPEX optimisation by reducing real-estate, travel and IT overhead.

FAQs

What does ATM Group do?

We run customer service, support, sales and retention programmes — improved over time through evidence-led optimisation and accountable governance.

Where do you operate?

We deliver from the UK, the Netherlands and South Africa, with partner coverage in Turkey.

Do you provide both customer service and sales/retention?

Yes. We support end-to-end customer operations, including contact centre outsourcing and revenue generation outsourcing.

How do you use AI without harming CX?

We use AI-assisted tooling (analytics, agent assist and automation) where it improves outcomes. We prioritise evidence and ROI, not hype.

Can you support multilingual programmes?

Yes. We support multilingual delivery for European/global needs. Scope depends on the programme and delivery location.

How do you manage quality and governance?

We use clear KPIs, QA, coaching, escalation paths and continuous improvement cycles. Get in touch if you would like us to share governance examples.

How fast can you start?

We can run pilots and ‘prove to move’ programmes where appropriate. Timelines depend on scope, compliance and integration needs.

Can you support migrations or high-risk change?

Yes. We’ve supported platform migrations and transition programmes where continuity and customer experience are critical.