who we are
With a global presence and a strong commitment to authenticity and open-mindedness, we aim to consistently excel in every area of our work, ensuring that our values guide all aspects of our operations.
our story
ATM Group is challenging the status quo in an outsourcing market dominated by consolidation, poor service, and outdated commercial models. Free from legacy constraints and investor pressure, we deliver flexible, partnership-driven solutions that meet your current business needs.
Our approach includes a clear future roadmap of optimisation activities designed to reduce operating costs, increase customer revenue and enhance customer experience through deployment and execution of technology, people and process enhancements.
group leadership team
Vimal Prema
Morne Amos
Dennis Baetens
Patricia Garcia
Jordan Shaw
Jamie Abbott
Jay Duffy
UK
leadership team
Vimal Prema
Jo Regan-Iles
Meherban Chana
Michael Petts
Matt Molinero
Simon Eve
Adnan Mukadam
Richard Hancock
SA
leadership team
Morne Amos
Mogamad Gierdien
Cornelis Muilwijk
Blanche Searle
Gabriella Keeble
EU
leadership team
Dennis Baetens
Sander Schepens
Steve Robinson
client successes
Case Study – Transforming Customer Service in the Entertainment Sector
Overview As part of a rescue mission in June 2023, we partnered with a leading company in the entertainment sector to revolutionise their customer service, creating a digital-first, innovative powerhouse. Our collaboration focused on developing a competitive, people-powered technology strategy that enhanced customer engagement and operational efficiency. Key Achievements
Case Study – ATM Group’s Partnership Success in the Telco Sector
Overview ATM Group has established itself as the partner of choice for a leading telco provider, managing seven critical lines of inbound and outbound business operations. Our ability to efficiently handle complex workstreams has cemented our role as an essential partner, significantly contributing to sales growth, customer retention, and
Case Study – ATM’s Proactive Approach in the BPO Sector
Challenge Traditional BPOs often settle for a 55% outbound connection rate post-maximum attempts, leaving 45% of potential customers unreached. Solution ATM identified the gap and proactively proposed an alternative engagement strategy by leveraging WhatsApp as a communication channel for an optician client. Execution Results These engagements resulted in an
Case Study – B2C & B2B Trade Partner and Customer
The scope of our client programme is the management of trade partners and customers via a B2C and B2B solution. ATM SA provide the management of all contacts for our client thereby acting as an intermediary between Whirlpool, its customers and dealers of Whirlpool products. Our services cover the
Case Study – Appointment Scheduling and Booking
Background: ATM initiated a Proof of Concept (POC) in September 2023 aimed at optimising inbound activity. During a three-month trial period, customers over 50 were offered the opportunity to book an appointment alongside their visit. Implementation: Focus on Customer Needs: Results and Recommendations: Challenges and Opportunities Addressed: The Future
work with us
For find out more about the roles we have available in the UK, EU and South Africa use the buttons below to reach out to us by email to recruitment@atm.group
our values
brave
Empowering tomorrow, today
humble
Nurturing respect, forever grounded
collaborative
Unleashing potential, together
our commitments
our planet
Committed to reducing our carbon footprint in conjunction with Climate Wise.
our communities
Supporting local communities, through our charity work across the globe.
our people
Promoting an inclusive and supportive workplace culture.
