Industry insights the ATM team have gathered together to help clients and visitors get a better understanding of our work and services.
As businesses increasingly focus on digital transformation, the Business Process Outsourcing (BPO) landscape is undergoing a significant shift. According to Everest Group, digital-first service providers are emerging as key players, exhibiting growth rates nearly...
In today's competitive landscape, organisations increasingly recognise the importance of customer experience (CX) as a key differentiator. Outsourcing CX functions offers businesses an effective strategy to enhance service delivery while accessing specialised...
The Business Process Outsourcing (BPO) industry is rapidly evolving, significantly influenced by technological advancements and the growing demand for innovative solutions. The Gartner Magic Quadrant serves as a valuable tool for organisations looking to navigate...
