News and information the ATM team have gathered together to help clients and visitors get a better understanding of our work and services.
For years, companies have outsourced customer experience the same way. Buy seats.Agree a cost per hour.Track activity.Review the dashboard.Renew the contract. On paper, everything looks fine. Calls are answered.Tickets are closed.SLAs are green. And yet churn...
AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the expertise of AT Management (UK and Ireland), TCMS Solutions (Netherlands), SA Commercial...
We’re excited to share some fantastic news—ATM has been shortlisted for the UK Contact Centre Forum Awards 2024! We’re honoured to be recognised in the category of: Outsourcing Partnership of the Year - Vue This nomination is a testament to the strong partnership...
The CapeBPO Awards shine as a beacon of excellence in the business process outsourcing (BPO) sector, spotlighting remarkable achievements within the Western Cape of South Africa. These prestigious awards recognize outstanding performance, innovative practices, and...
In the competitive landscape of retail, where customer acquisition costs are high and customer loyalty is unpredictable, retaining existing customers has become incredibly important. Customer retention strategies not only keep buyers engaged but also serve as...
Strong and effective customer retention campaigns are crucial, especially as we navigate through uncertain and financially challenging times. But what are they, and why are businesses so heavily focused on them? Adnan Mukadam, our Senior Sales Manager, discusses...
If you have just finished college or university, you might be feeling overwhelmed at the thought of finding your first job. After so many years in structured education, it can be a daunting prospect. At ATM, Recruitment Manager Serena Khima, is our go-to employment...
Artificial Intelligence is the topic of much discussion of late, with debates raging as to how the emerging and evolving technology will begin to impact on our lives, both personally and professionally. But how could AI impact the contact centre industry? Our Head...
Our people are at the heart of our business, and we’re committed to supporting their growth and developing their skills. Our Learning and Development team work hard to identify and implement processes that aid and accelerate training, and ‘gamification’ is...
Join us for a quick-fire Q&A with HR Advisor, Ayesha Adam. Here she talks about her role, her favourite part of her working week and her experience as a new starter at ATM. What is your role at ATM? I’m a HR Advisor and I support managers with ‘people’ related...
