News and information the ATM team have gathered together to help clients and visitors get a better understanding of our work and services.
By Nigel Arkwright, CIO – ATM Group I write this in early 2026. By the time you read it the technology will have moved on and some of what I describe may already feel dated. That is the nature of this space. But the human truths underneath the technology?...
For many organisations, the question is no longer whether to outsource some part of the customer journey, but what kind of partner they actually need. That distinction matters. A business looking for help with outbound prospecting has very different requirements...
Here is a question worth asking your contact centre outsourcer this week. Not about SLAs. Not about utilisation. Not about average handling time. Ask them what ROI their service delivered for your business last quarter. Sit with that question for a moment. Most...
ATM Group has been named a finalist in three categories at the 2026 UK National Contact Centre Awards, https://ukncca.com/finalists-2026/ recognising excellence in customer experience, operational performance, and people development across the UK contact centre...
Most outsourcing conversations sound commercial. Cost. Headcount. Coverage. But those aren’t commercial outcomes. They’re inputs. They tell you what you’re buying, not what you’re getting back. The model drives behaviour. Every outsourcing model creates a set of...
For years, companies have outsourced customer experience the same way. Buy seats.Agree a cost per hour.Track activity.Review the dashboard.Renew the contract. On paper, everything looks fine. Calls are answered.Tickets are closed.SLAs are green. And yet churn...
Utilities and energy providers have some of the most demanding customer service environments in the UK. Customer contact volumes can be high, billing and account queries are often complex, complaints handling needs to be disciplined, and service teams may also need...
If you’re searching for the top customer service outsourcing companies in the UK, you probably do not want a thin directory of call centres. You want to know which providers can protect your brand, improve response quality, scale without operational chaos, and...
AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the expertise of AT Management (UK and Ireland), TCMS Solutions (Netherlands), SA Commercial...
We’re excited to share some fantastic news—ATM has been shortlisted for the UK Contact Centre Forum Awards 2024! We’re honoured to be recognised in the category of: Outsourcing Partnership of the Year – Vue This nomination is a testament to the strong...
