News and information the ATM team have gathered together to help clients and visitors get a better understanding of our work and services.
AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the expertise of AT Management (UK and Ireland), TCMS Solutions (Netherlands), SA Commercial...
The scope of our client programme is the management of trade partners and customers via a B2C and B2B solution. ATM SA provide the management of all contacts for our client thereby acting as an intermediary between Whirlpool, its customers and dealers of...
Challenge Traditional BPOs often settle for a 55% outbound connection rate post-maximum attempts, leaving 45% of potential customers unreached. Solution ATM identified the gap and proactively proposed an alternative engagement strategy by leveraging WhatsApp as a...
Overview As part of a rescue mission in June 2023, we partnered with a leading company in the entertainment sector to revolutionise their customer service, creating a digital-first, innovative powerhouse. Our collaboration focused on developing a competitive,...
Background: ATM initiated a Proof of Concept (POC) in September 2023 aimed at optimising inbound activity. During a three-month trial period, customers over 50 were offered the opportunity to book an appointment alongside their visit. Implementation: 10 advisors...
We’re excited to share some fantastic news—ATM has been shortlisted for the UK Contact Centre Forum Awards 2024! We’re honoured to be recognised in the category of: Outsourcing Partnership of the Year - Vue This nomination is a testament to the strong partnership...
The CapeBPO Awards shine as a beacon of excellence in the business process outsourcing (BPO) sector, spotlighting remarkable achievements within the Western Cape of South Africa. These prestigious awards recognize outstanding performance, innovative practices, and...
Overview ATM Group has established itself as the partner of choice for a leading telco provider, managing seven critical lines of inbound and outbound business operations. Our ability to efficiently handle complex workstreams has cemented our role as an essential...
As businesses increasingly focus on digital transformation, the Business Process Outsourcing (BPO) landscape is undergoing a significant shift. According to Everest Group, digital-first service providers are emerging as key players, exhibiting growth rates nearly...
In today's competitive landscape, organisations increasingly recognise the importance of customer experience (CX) as a key differentiator. Outsourcing CX functions offers businesses an effective strategy to enhance service delivery while accessing specialised...
