News and information the ATM team have gathered together to help clients and visitors get a better understanding of our work and services.
The Business Process Outsourcing (BPO) industry is rapidly evolving, significantly influenced by technological advancements and the growing demand for innovative solutions. The Gartner Magic Quadrant serves as a valuable tool for organisations looking to navigate...
This year we’ve been focusing on implementing security training across the business. Our particular focus is on areas that help raise employee awareness, ensuring everyone has the tools to identify security threats and potential vulnerabilities. Our training...
In the competitive landscape of retail, where customer acquisition costs are high and customer loyalty is unpredictable, retaining existing customers has become incredibly important. Customer retention strategies not only keep buyers engaged but also serve as...
Strong and effective customer retention campaigns are crucial, especially as we navigate through uncertain and financially challenging times. But what are they, and why are businesses so heavily focused on them? Adnan Mukadam, our Senior Sales Manager, discusses...
If you have just finished college or university, you might be feeling overwhelmed at the thought of finding your first job. After so many years in structured education, it can be a daunting prospect. At ATM, Recruitment Manager Serena Khima, is our go-to employment...
Artificial Intelligence is the topic of much discussion of late, with debates raging as to how the emerging and evolving technology will begin to impact on our lives, both personally and professionally. But how could AI impact the contact centre industry? Our Head...
Our people are at the heart of our business, and we’re committed to supporting their growth and developing their skills. Our Learning and Development team work hard to identify and implement processes that aid and accelerate training, and ‘gamification’ is...
Join us for a quick-fire Q&A with HR Advisor, Ayesha Adam. Here she talks about her role, her favourite part of her working week and her experience as a new starter at ATM. What is your role at ATM? I’m a HR Advisor and I support managers with ‘people’ related...
Our Sales Agents are vital when helping us to gracefully achieve revenue generation results with impact. At ATM, we acknowledge that people are our strength so invest in training to help support our agents every step of the way. We spoke to one of our Sales Agents...
Here at ATM, we’re always on the lookout for individuals who are the perfect fit for a range of our data specialists jobs. While our frontline agents are the key to help implement effective revenue generation solutions, we would be nowhere without our strong...
