industry profile
retail
Imagine a world where your customers’ queries are resolved quickly, and they feel valued and appreciated at every touchpoint. That’s the world we create.
We’re shaping tomorrow for the retail industry
At atm we specialise in providing tailored support solutions for retail businesses.
Our expert team and innovative technology ensure your customers receive the best possible experience, every time. Our approach is simple yet effective: understanding your unique needs and crafting bespoke strategies that align with your goals.
Imagine a world where your customers’ queries are resolved quickly, and they feel valued and appreciated at every touchpoint. That’s the world we create.
Partner with us and you’ll benefit from a seamless integration of our services into your existing operations. We provide comprehensive training and ongoing support to ensure a smooth transition and continuous improvement. Our goal is to help you stay ahead of the competition by providing the highest level of service.
In the retail industry, staying ahead of the curve is crucial. With atm by your side, you can confidently navigate challenges and seize new opportunities. Together, we can shape a brighter future for your business and your customers.
Let’s build tomorrow, today.
Services
• Sales & Support
• Customer Service
• Call Answering
• Peak and Overflow Support
• Omnichannel Customer Experience
• Product Recall
• Automation & Self-Service
Shoppers’ biggest expectation of retail brands is the addition of new features to enhance the digital shopping experience (85%).
65 Retail Customer Service Statistics You Need to Know for 2022 – Acquire
the benefits of outsourcing
increase efficiency
operational flexibility
improve CSAT
cost saving
improve customer loyalty
optimise and refine
the pillars of our approach
Service delivery
Solution design
Every retail business is unique. That’s why we take a customised approach to building your support solution. From understanding your brand voice to mapping out workflows, we ensure your support system is tailored specifically to you and your customers’ needs.
Tech enablement
We combine innovative technology without losing the human touch to deliver streamlined and efficient services. Whatever the solution, we use technology to enhance, not replace, the customer experience.
Optimisation at the core
Optimisation is our focus in everything we do. We constantly analyse performance, use data driven insights to refine processes and implement changes to help your business deliver the best results.
Ready to optimise your customers’ experience? Let’s start a conversation. Contact us today to learn how we can help your retail business.
