a hub for excellence
Become part of a team that values creativity, collaboration, and continuous learning. At the core of our work is a commitment to fostering a supportive and dynamic environment where every voice is heard, and every contribution matters. Join us on this journey of growth and shared success.
talent pool and labour market
- Central city location large, diverse
talent pool - Located in the central business district within walking distance of public transport
- High retention rates due to central location – 98% current average
- Several universities supply graduates for the bpo industry
- High English proficiency and available multilingual talent
it infrastructure and resilience
- Recognised as having the most developed infrastructure in South Africa
- Uninterrupted internet with dual ISP failover connections
- Backup generator ensures uninterrupted supply during grid failures and loadshedding
- Robust physical and cyber security for data protection
- Advanced infrastructure with reliable internet, mature it sector and innovative tech
- Connected to the parliamentary electricity grid for reliable power
market perception and attractiveness
- Cape Town globally recognised as the BPO hub of South Africa.
- High quality of life attracts top management talent.
- Gateway to Africa: key entry point for sub-Saharan business.
- Unique cultural identity attracting global talent.
- Diverse economy, especially strong across tourism, finance, manufacturing, and retail.
why cape town?
Explore why Cape Town has become an ideal destination for Business Process Outsourcing, as explained by CapeBPO. The video highlights Cape Town’s unique advantages, from its skilled workforce and cost-effective solutions to world-class infrastructure, making it a top choice for global businesses.
Delivering inspired experiences for over 20 years…
We have partnered with one of Africa’s largest drama schools (Helen O’Grady’s Drama Academy) in an innovative approach that brings their insight and techniques around communication to develop the skills of our frontline teams. Our leaders are vital to building our culture by creating inspired experiences for our people. ATM SA leaders complete the Dale Carnegie Skills for Success Programme to support their leadership development.
We have also signed up to one of the industry wide initiatives created uniquely for the BPO Sector ‘Connecting Management & Leadership’. Targeted at team leaders this rigorous programme develops their knowledge and skills to ensure we deliver great service to you and your customers.
CURRENT INITIATIVES:
- Impact Sourcing: Partnering with Shadow Careers to enhance sourcing practices.
- Upskilling & Education: Offering internal and external educational opportunities.
- Accelerated Growth: Developing future leaders with advanced education and training.
- Gender Empowerment: Supporting women through initiatives with ISeeYou NPO & training programs
- Skills Development: Focusing on marginalised groups for fair and inclusive participation.
- Employment Equity: Inclusive committee with diverse representation from all levels.
- Wellness Support: Partnering with Reality Wellness for employee well-being.
- Preferential Procurement: Supporting small organisations with opportunities and guidance.
impact sourcing framework
1
3 MONTH WORK READINESS PROGRAMME
The programme is aimed and focused on the attitudes, behaviours, soft skills, & professional skills learners require before entering the BPO industry.
2
2-4 WEEK CLIENT ONBOARDING TRAINING
- Client & ATM Induction
- Product, Knowledge & Compliance
- Service Training
- Role Play
- System Training
- Shadowing
- Mock Calls Assessment
- Incubation
3
COMPETENCY
PROCESS
- Product Assessment
- Buddy/SME support Process
- QA Evaluation
- Coaching Assessment
4
PROGRAMME INTEGRATION
- KPI performance and Review
- Final Client Sign-off based on Competency
WE ARE PROUD TO BE A LEVEL 2 B-BBEE CONTRIBUTOR
The Broad-Based Black Economic Empowerment (B-BBEE) programme provides a legislative framework for the transformation of South Africa’s economy. It aims to advance economic transformation and enhance the economic participation of black people in the South African economy. Achieving level 2 status is recognition of us engaging actively in the transformation agenda.
