ATM Group
ATM Group

industry profile

travel and hospitality

Imagine a world where your customers’ queries are resolved quickly, and they feel valued and appreciated at every touchpoint. That’s the world we create.

Work with us

We’re shaping tomorrow for the travel and hospitality industries.

At atm we specialise in providing tailored support solutions for businesses in the travel and hospitality industries.

We provide a comprehensive suite of services designed to enhance every interaction with your customers, allowing you to focus on creating unforgettable travel experiences and impeccable hospitality.

Our expert team and innovative technology guarantee your customers get the best experience, every time. Our approach is simple yet effective: understanding your unique needs and crafting bespoke strategies that align with your goals.

The team is ready to assist with everything from booking enquiries to upselling opportunities. Our automation and self-service features allow your customers to resolve their queries quickly and efficiently on their own.

We recognise that customers have diverse preferences, that’s why our omnichannel strategy ensures seamless interactions across various platforms (phone, email, chat, and social media) providing consistently high-quality interactions regardless of how they choose to connect.

Our commitment to excellence ensures that every interaction reflects the high standards of your brand.

Services

  • Sales & Support
  • Customer Service
  • Automation & Self Service
  • Peak and Overflow Support
  • Omnichannel Customer Experience
  • Bookings and Cancellations

60% of support leaders expect to reduce support costs over the next five years by adopting AI.

80 Customer Service Statistics to Know in 2024 (+ State of Service Data) (hubspot.com)

the benefits of outsourcing

increase efficiency

operational flexibility

improve CSAT

cost saving

improve customer loyalty

data-driven decision making

the pillars of our approach

a

Service delivery

We are committed to excellence at every step of the customer journey. Our highly trained team and continuous optimisation processes ensure that we always exceed your expectations.
a

Solution design

Every business is unique. That’s why we take a customised approach to building your support solution. From understanding your brand voice to mapping out workflows, we ensure your support system is tailored specifically to you and your customers’ needs.

a

Tech enablement

We combine innovative technology without losing the human touch to deliver streamlined and efficient services. Whatever the solution, we use technology to enhance, not replace, the customer experience.

a

Optimisation at the core

Optimisation is our focus in everything we do. We constantly analyse performance, use data driven insights to refine processes and implement changes to help your business deliver the best results.

Ready to optimise your customers’ experience? Let’s start a conversation. Contact us today to learn how we can help your retail business.