industry profile
healthcare
Imagine a world where your customers’ queries are resolved quickly, and they feel valued and appreciated at every touchpoint. That’s the world we create.
We’re shaping tomorrow for the healthcare industry
At atm we specialise in providing tailored support solutions for healthcare businesses.
Our expert team and innovative technology ensure your patients and clients receive the highest level of care and attention, every time. Our approach is simple yet effective: understanding your unique needs and crafting bespoke strategies that align with your goals.
Imagine a healthcare environment where appointments are seamlessly booked, queries are quickly resolved, and patients feel valued and supported at every step of their journey. That’s what we strive for.
Partner with us and you’ll benefit from a seamless integration of our services into your existing operations. We provide comprehensive training and ongoing support to ensure a smooth transition and continuous improvement. Our goal is to help you stay ahead of the competition by providing the highest level of service and care.
In healthcare, delivering a timely and empathetic service is essential for achieving success. With atm by your side, you can navigate the complexities of the industry with confidence. Together, we can shape a brighter future for your business and your customers.
Let’s build tomorrow, today.
Services
- Inbound & Outbound
Customer Service - Sales & Support
- Retention
- Specialist Healthcare
- Service & Appointment Booking
- Data Analytics & Insights
The average email open rate for the healthcare industry is 21.48%, with an average click-through rate of 2.69%.
the benefits of outsourcing
increase efficiency
operational flexibility
improve CSAT
cost saving
multi-channel support
optimise and refine
the pillars of our approach
Service delivery
Solution design
Every healthcare business is unique. That’s why we take a customised approach to building your support solution. From understanding your brand voice to mapping out workflows, we ensure your support system is tailored specifically to you and your customers’ needs.
Tech enablement
We combine innovative technology without losing the human touch to deliver streamlined and efficient services. Whatever the solution, we use technology to enhance, not replace, the customer experience.
Optimisation at the core
Optimisation is our focus in everything we do. We constantly analyse performance, use data driven insights to refine processes and implement changes to help your business deliver the best results.
Ready to optimise your customers’ experience? Let’s start a conversation. Contact us today to learn how we can help your retail business.
