industry profile
entertainment
Imagine a world where your customers’ queries are resolved quickly, and they feel valued and appreciated at every touchpoint. That’s the world we create.
We’re shaping tomorrow for the entertainment industry
At atm we specialise in providing tailored support solutions for businesses in the entertainment industry.
With our experienced team and cutting-edge technology, we help to streamline your operations. Our approach is simple yet effective: understanding your unique needs and crafting bespoke strategies that improve your operations while aligning with your objectives.
Customers have high expectations of the entertainment industry, and we strive to exceed them with improved efficiency and quick response times. Imagine having advanced automation tools at your fingertips reducing the workload on human agents. Automated systems can take care of tasks like ticket bookings, FAQs and account resets, allowing your team to focus on more complex customer issues.
Partner with us and you’ll benefit from a seamless integration of our services into your existing operations. We provide comprehensive training and ongoing support to ensure a seamless transition and continuous improvement in service delivery. Our goal is to help you stay ahead of the competition by providing the highest level of service.
We have extensive experience when it comes to customer experience in the entertainment industry. Let atm handle the support so you can focus on creating unforgettable entertainment for your audience.
Let’s build tomorrow, today.
Services
- Inbound & Outbound Customer Service
- Peak Support
- Bookings & Cancellations
- Automation & Self Service
- Omni-channel Customer Experience
- Data Analytics & Insights
Chatbots can handle up to 80% of routine customer service tasks.
the benefits of outsourcing
faster resolution times
operational flexibility
multi-channel support
cost saving
improve customer loyalty
data-driven decision making
the pillars of our approach
Service delivery
Solution design
Every business is unique. That’s why we take a customised approach to building your support solution. From understanding your brand voice to mapping out workflows, we ensure your support system is tailored specifically to you and your customers’ needs.
Tech enablement
We combine innovative technology without losing the human touch to deliver streamlined and efficient services. Whatever the solution, we use technology to enhance, not replace, the customer experience.
Optimisation at the core
Optimisation is our focus in everything we do. We constantly analyse performance, use data driven insights to refine processes and implement changes to help your business deliver the best results.
Ready to optimise your customers’ experience? Let’s start a conversation. Contact us today to learn how we can help your retail business.
