industry profile

utilities

Imagine a world where your customers’ queries are resolved quickly, and they feel valued and appreciated at every touchpoint. That’s the world we create.

We’re shaping tomorrow for the utilities industry

At atm we specialise in providing tailored support solutions for businesses in the utility sector.

Navigating customer service in the utilities sector can be a challenge. Dealing with billing questions, service disruptions and general enquiries requires a lot of patience and expertise.

Whether you’re experiencing a surge in customer interactions or need help with your booking system, our expert team ensure your customers receive the best possible experience, every time. Our approach is simple yet effective: understanding your unique needs and crafting bespoke strategies that align with your goals.

Partner with us and you’ll benefit from a seamless integration of our services into your existing operations. We provide comprehensive training and ongoing support to ensure a smooth transition and continuous improvement. Our goal is to help you stay ahead of the competition by providing the highest level of service, minimising frustration and enhancing your customer’ overall experience.

Let us handle the customer service while you concentrate on powering communities.

Let’s build tomorrow, today.

Services

  • Inbound & Outbound Customer Service
  • Peak Support
  • Engineer Booking
  • Sales & Support
  • Retention
  • Data Analytics & Insights

56% of customers say their satisfaction with an organisation has been influenced by whether they felt it understood and cared for their personal situation and needs.

UK Customer Satisfaction Index (UKCSI) ⋆ Institute of Customer Service

the benefits of outsourcing

increase efficiency

operational flexibility

improve CSAT

cost saving

improve customer loyalty

data-driven decision making

the pillars of our approach

a

Service delivery

We are committed to excellence at every step of the customer journey. Our highly trained team and continuous optimisation processes ensure that we always exceed your expectations.
a

Solution design

Every utility business is unique. That’s why we take a customised approach to building your support solution. From understanding your brand voice to mapping out workflows, we ensure your support system is tailored specifically to you and your customers’ needs.

a

Tech enablement

We combine innovative technology without losing the human touch to deliver streamlined and efficient services. Whatever the solution, we use technology to enhance, not replace, the customer experience.

a

Optimisation at the core

Optimisation is our focus in everything we do. We constantly analyse performance, use data driven insights to refine processes and implement changes to help your business deliver the best results.

Ready to optimise your customers’ experience? Let’s start a conversation. Contact us today to learn how we can help your retail business.