articles

News and information the ATM team have gathered together to help clients and visitors get a better understanding of our work and services.

Success Stories

Case Study – B2C & B2B Trade Partner and Customer

The scope of our client programme is the management of trade partners and customers via a B2C and B2B solution.  ATM SA provide the management of all contacts for our client thereby acting as an intermediary between Whirlpool, its customers and dealers of...

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Case Study – ATM’s Proactive Approach in the BPO Sector

Challenge Traditional BPOs often settle for a 55% outbound connection rate post-maximum attempts, leaving 45% of potential customers unreached. Solution ATM identified the gap and proactively proposed an alternative engagement strategy by leveraging WhatsApp as a...

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Case Study – Appointment Scheduling and Booking

Background: ATM initiated a Proof of Concept (POC) in September 2023 aimed at optimising inbound activity. During a three-month trial period, customers over 50 were offered the opportunity to book an appointment alongside their visit. Implementation: 10 advisors...

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