ATM Group has been named a finalist in three categories at the 2026 UK National Contact Centre Awards, https://ukncca.com/finalists-2026/ recognising excellence in customer experience, operational performance, and people development across the UK contact centre industry.
Hosted by the Customer Contact Management Association (CCMA), the awards are among the most respected benchmarks for quality and innovation in customer operations.
Finalists from ATM Group
ATM Group is proud to be recognised across the following categories:
- Sales Team Manager of the Year – Leigh Walsh
- Best Apprenticeship Team – Michael Petts
- Best Quality Management Programme – Meherban Chana
These nominations reflect ATM Group’s continued focus on high-performance delivery, talent development, and scalable quality frameworks across its customer operations.
Leadership Perspective
Vimal Prema, Group Managing Director, commented:
“Being recognised by the CCMA across multiple categories is a strong validation of the work our teams are doing every day. We’ve built ATM Group around delivering measurable outcomes for our clients while investing heavily in our people, and it’s great to see that reflected here.”
Jay Duffy, Group MD Operations, added:
“These nominations speak to the strength of our operational model, from leadership on the frontline through to structured quality and apprenticeship programmes. We’re focused on building a business that consistently delivers, and this recognition is a great milestone for the team.”
Driving Customer Experience Excellence
The UK National Contact Centre Awards celebrate organisations that are redefining customer experience through:
- Operational excellence in customer service and sales
- Investment in skills, training, and apprenticeships
- Robust quality management and continuous improvement
ATM Group’s recognition across these areas highlights its position as a challenger CX outsourcing partner in the UK, combining service delivery with AI-enabled optimisation and performance-driven operations.
Building a Stronger Future for Customer Operations
ATM Group continues to invest in:
- Scalable customer operations (CX, sales, complaints, billing, back-office)
- AI and data-led optimisation
- Workforce development and apprenticeship pathways
- Quality assurance frameworks that drive measurable outcomes
These award nominations reinforce ATM Group’s commitment to delivering performance driven, high-quality customer experiences at scale.
About the UK National Contact Centre Awards (CCMA)
The UK National Contact Centre Awards, run by the CCMA, recognise the individuals, teams, and organisations setting new standards in customer contact. The awards bring together leading brands, outsourcing partners, and innovators across the UK.
Looking Ahead
Winners will be announced later this year. ATM Group congratulates all finalists and looks forward to celebrating with peers across the industry.
